Support
We're here to help with your MYVITRAX experience — your account, subscription, biomarker tests, and training program.
Contact us
Email our team and we'll reply within 2 business days (Mon–Fri, AEST).
info@myvitrax.comCommon topics
- Account & sign-inTrouble signing in or resetting your password? Email us with the address on your account.
- Subscription, billing & cancellationSee our Billing & Cancellation Policy. You can cancel anytime from your device's subscription settings or by emailing us.
- Biomarker tests (i-Screen, Australia)Questions about a panel, pathology request form, or results? Email us with your order ID.
- Training & nutrition programFor help with workouts, your plan, or AI coaching, contact support and include a short description.
- Deleting your accountOpen the app and go to Profile → Delete account. This permanently removes your data.
Medical disclaimer
MYVITRAX provides health and fitness information for educational purposes and is not a substitute for medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional. Read the full disclaimer.