Billing & Cancellation Policy

Billing & Cancellation Policy

1. Subscription billing

MYVITRAX subscriptions (monthly at A$9.99/month, or annual at A$79/year) are billed automatically and recurringly until cancelled. New subscriptions include a 7-day free trial; you will not be charged during the trial period. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and your payment method will be charged at the start of the next billing period.

2. Cancellation

You can cancel your subscription at any time, with no notice period and no cancellation fee, directly from the MYVITRAX app (Profile → Manage Subscription). Cancelling stops future billing immediately, but your access continues until the end of your current billing period (or trial period, if you cancel during your trial) — you keep full access to everything you've already paid for.

3. No refunds

MYVITRAX does not offer refunds for partial billing periods, unused time, or for subscriptions cancelled partway through a billing cycle. When you cancel, you will not be charged again, but amounts already paid are not refunded. We encourage you to use your 7-day free trial to confirm MYVITRAX is right for you before your subscription converts to paid.

4. Biomarker testing purchases

Biomarker test panels (purchased separately from your subscription, via our pathology partner i-Screen) are a one-time purchase and are subject to a separate refund policy: once a pathology request form has been issued, the test cannot be refunded, as this stage incurs real laboratory and logistics costs. If you have not yet collected your sample, contact info@myvitrax.com and we will assess your request.

5. Price changes

If we change subscription pricing, we will give existing subscribers reasonable advance notice before any new price applies to their subscription.

6. Questions

For any billing question, email info@myvitrax.com.